Privacy Policy

Last updated: November 18, 2024

This Privacy Policy outlines our policies and practices regarding the collection, use, and disclosure of your personal information when you access or use our website and services in the Philippines. It also explains your privacy rights and how the laws in the Philippines, including the Data Privacy Act of 2012, protect your information.

We are committed to safeguarding your personal information and ensuring that your privacy is respected at all times. We use your personal data to deliver and enhance our services. By using our website, you agree to the collection, use, and management of your data in accordance with this Privacy Policy.

Interpretation and Definitions

Interpretation

Words with initial capitalization are defined as per the following terms, regardless of whether they appear in singular or plural forms.

Definitions

For the purposes of this Privacy Policy:

  • Affiliate refers to an entity that controls, is controlled by, or is under common control with a party, where "control" means ownership of 50% or more of the shares or other securities entitled to vote for directors or managing authorities.
  • Company (referred to as "the Company," "we," "us," or "our") refers to neuroheal PH, located in Zambales, Philippines.
  • Cookies are small files stored on your computer, mobile device, or other devices by a website to track browsing history and enhance user experience.
  • Country refers to the Philippines.
  • Device means any digital device capable of accessing the Service, such as a computer, smartphone, or tablet.
  • Personal Data refers to information about an identified or identifiable individual.
  • Service refers to the website and its associated offerings.
  • Service Provider refers to third-party entities or individuals who process data on behalf of the Company. They may assist in delivering the Service, improving the Service, or analyzing its use.
  • Usage Data refers to data automatically collected during your interaction with our Service, including but not limited to page visit duration and browsing patterns.
  • Website refers to neuroheal, accessible at https://www.neuroheal.online/.
  • You means the individual using the Service, or the legal entity represented by that individual.

    • By using our website, you consent to this policy and acknowledge your rights under Philippine data privacy laws.

    Collecting and Using Your Personal Data

    Types of Data Collected

    Personal Data

    While using our Service, we may ask you to provide certain personally identifiable information to contact or identify you. This information may include, but is not limited to:

    • Email address
    • First and last name
    • Phone number
    • Address (including State, Province, ZIP/Postal Code, and City)

    Usage Data

    We collect Usage Data automatically when you use our Service. This includes:

    • Your device’s Internet Protocol (IP) address
    • Browser type and version
    • Pages visited on our Service
    • Time and date of your visit
    • Duration spent on pages
    • Unique device identifiers
    • Diagnostic data

    When accessing the Service through a mobile device, additional information may be collected, such as:

    • Type of mobile device
    • Unique device ID
    • Mobile operating system
    • Mobile browser type
    • IP address

    Tracking Technologies and Cookies

    We use Cookies and similar tracking technologies to monitor activity and improve our Service. These may include:

    • Cookies: Small files stored on your device to track your preferences and usage. You can adjust your browser settings to refuse Cookies, but this may impact certain functionalities of our Service.
    • Web Beacons: Small electronic files embedded in our emails or website to count visits or track interactions for analytics purposes.

    Cookies may be classified as:

    • Essential Cookies: Ensure basic functionalities of our Service.
    • Acceptance Cookies: Track whether you have accepted the use of Cookies.

    Use of Your Personal Data

    We may use your data for the following purposes:

    • Service Delivery: To provide, maintain, and monitor the usage of our Service.
    • Contract Performance: To fulfill agreements such as product purchases or service provision.
    • Communication: To send updates, security notifications, or promotional information related to our offerings.
    • Customer Support: To manage your inquiries and requests.
    • Marketing: To share news, offers, or updates about services you’ve shown interest in, unless you opt out.
    • Analytics and Improvement: To evaluate usage trends and enhance user experience.

    We may share your information in these scenarios:

    • With Service Providers: To facilitate our Service and analyze usage.
    • With Affiliates: With entities under common ownership, subject to this Privacy Policy.
    • With Business Partners: For co-branded promotions or services.
    • With Other Users: When engaging in publicly shared content or forums.
    • With Your Consent: For any other purposes authorized by you.

    Retention of Your Personal Data

    We will retain your data only as long as necessary to fulfill the purposes outlined in this Privacy Policy. Usage Data, collected for analytical purposes, may be retained for shorter periods unless required by law.

    Transfer of Your Personal Data

    Your information may be transferred to servers outside your region. By providing your data, you agree to its transfer and processing in compliance with this Privacy Policy.

    Delete Your Personal Data

    Under Philippine law, you have the right to:

    • Access and obtain a copy of your data.
    • Request corrections to inaccurate or incomplete information.
    • Delete or restrict the processing of your data, subject to legal obligations.

    To exercise these rights, contact us at hello@neuroheal.online.

    Security of Your Personal Data

    We employ industry-standard measures to protect your data but cannot guarantee absolute security due to inherent risks associated with electronic transmission.

    Children's Privacy

    Our Service is not intended for users under 18. If you are aware that a child has provided us with data, contact us immediately.

    Links to Other Websites

    We are not responsible for the privacy practices of third-party websites linked to or from our Service. We encourage you to review their policies.

    Changes to this Privacy Policy

    We may update this policy periodically. Changes are effective upon posting on this page, with prior notice provided where appropriate.

    Contact Us

    If you have any questions about this Privacy Policy, You can contact us: